Supplier Support


FAQ

Please note that Ariba periodically changes interfaces and navigation. If you experience an issue or have a support need that is not covered with instructions below, please contact us directly at SupplierSupport@rich.com

SUPPLIER CODE OF CONDUCT
VIEW HERE
How do I login?
  • Enter ‘supplier.ariba.com’ in your browser (We recommend ‘Chrome’; it’s consistently reliable)
  • Enter your Username
  • Enter your Password

 
Click here for additional username and password information

Where is my PO?
  • Log in to your account and go to the Workbench tab at the top of the page
  • Click in the Orders
  • This will take you to a new page where you should see a list of all open orders… Hopefully you can see what you are looking for!
How do I confirm a PO?

An Order Confirmation is required to let our buyers know that a purchase order has been received and is being processed. Pricing details are also confirmed this way.

  • These steps assume you have located your PO… If you haven’t, please see “Where is my PO?”
  • Click the Order Number that you wish to confirm
  • You should now be on a new page displaying the selected purchase order
  • Click the Create Order Confirmation button
  • From the submenu that appears, select Confirm Entire Order
  • Add a Supplier Reference value. If you don’t already have this value, you can make one up. A common choice is the PO number with “-OC” (4800123456-OC)
  • Add a Shipping Date (note: you can’t use a date prior to the order date)
  • Add a Delivery Date (note: you can’t use a date prior to the order date)
  • Click Submit
How do I send a Ship Notice (ASN)?

A Ship Notice is required to let our buyers know that their order is on the way.

  • These steps assume you have located your PO… If you haven’t, please see “Where is my PO?”
  • Click the Order Number against which you want to create a ship notice
  • You should now be on a new page displaying the selected purchase order
  • Click on the Create Ship Notice button
  • Add a Packing Slip ID value. If you don’t already have this value, you can make up a value. A common choice is the PO number with “-ASN” (4800123456-ASN)
  • Add a Shipping Date (note: you can’t use a date prior to the order date)
  • Add a Delivery Date (note: you can’t use a date prior to the order date)
  • Scroll down to the Order Items section
  • Starting with line 1 (you may have only 1 line), place a value in the Ship Qty box. This should be the number that has shipped
  • Click Submit
Why is the invoice button greyed out?

Rich Products requires the submission of Order Confirmations (OC) and Ship Notices (ASN) prior to submitting an invoice. Once the OC and ASN steps are completed, the Invoice button becomes available.

How do I create an invoice from a Standard Account?
  • Log in to your account and go to the Workbench tab at the top of the page
  • Select the Orders to invoice tile
  • Click the PO number to open the order
  • At the top of the order, select Create Invoice > Standard Invoice
  • On the Create Invoice page, enter the Invoice #, invoice date and other header-level information about the invoice in the SUMMARY area
    • You can also enter header-level taxes, shipping, special handling, and discounts if needed (Optional)
  • Click View/Edit Addresses in the Summary, Shipping and Additional Fields sections to review or edit address details
  • Add other elements such as payment terms, comments, or attachments by clicking Add to Header and choosing from the available options
  • Enter any other information your customer requests in the Additional Information area
  • Click Update on the top or bottom of the page to update any calculated fields if you add or modify any amount or rate fields
  • Enter or modify line-item information for the invoice if necessary
  • Once you complete these steps, click Next to review the invoice before submission. Click Submit when you are done
How do I create a Credit Memo?
  • Find the order for which you would like to create a credit memo
  • Click the PO Number hyperlink to open the order
    • For a header level credit memo, click Create Invoice > Credit Memo
    • For a line-item credit memo, click Create Invoice > Line-Item Credit Memo
  • Enter the invoice number and adjustment amounts (using negative numbers) in the fields provided
  • Click Next to review and then click Submit

 
(We recognize that these steps are simple and may not explain everything sufficiently. If additional help is needed, please contact SupplierSupport@Rich.com)

How do I add my Remit ID?
  • Ask someone from the Rich Products Supplier Enablement team for your Remit ID (SupplierOnBoarding@rich.com)
  • In the upper-right corner of the application, click [user initials]
  • Click Settings > Remittances
  • On the EFT/Check Remittance section, choose Create
  • Add the remittance ID number in the box next to your entry for Rich Products

*if Ariba asks for an Accounts Receivable ID you can leave this blank

PO Routing and Notifications:
  • In the upper-right corner of the application, click [user initials]
  • Click Settings > Electronic Order Routing
  • Select the routing preference (online, email, fax, cXML, or EDI) for each type of document. If the routing method will be the same for each option, select Same as new catalog orders without attachments
  • Enter the corresponding information for your routing choice
  • Click Save
How do I enable customer-specific purchase order routing?

(Available only for Enterprise Accounts)

  • In the upper-right corner of the application, click [user initials] > Settings > Customer Relationships
  • Click Actions > Override Routing to the right of the customer name
  • Click Customize Routing Preferences, then click OK
  • Customize the settings for order routing and click Next
  • Choose whether to expose routing details to your customer and click Next
  • Review and click Submit
How do I customize my dashboard?
  • Click on any of the tiles in the Overview section
  • Click on Edit Filter – this will enable you to customize these fields:
    • Customers
    • Order Numbers
    • Creation Date *
    • Order Status
    • Company Codes
    • Purchasing Organizations
    • Order Type
    • Routing Status
    • Min Amount
    • Max Amount
    • Currency
  • Play around, make some changes, make what you want it to be!

* It is common for users to expand the Creation Date default of 31 days to some other value, based upon the volume of orders received

How do I contact accounts payable?

To submit an invoice against a PO that starts with 45, please contact accountspayable@rich.com

For inquiries about any invoice, please contact apinquiries@rich.com

* Please include the plant location in the subject line of all invoice inquiries

How can I convert to ACH payments?
  • Return the following to apinquiries@rich.com
    • Completed EFT / ACH form (download below)
    • Voided check
    • Banking letter with account information
      • On company letterhead
      • Signed by a corporate officer
      • No more than 12 months old

EFT / ACH Form

HOW DO I CONTACT THE TAX DEPARTMENT?

Our friendly and helpful tax department can be reached by contacting salestax@rich.com

How do I get support from Ariba?
  • Ariba Enablement Help Desk: 800.974.4899 (8-5 EST)
  • You may need to open a ticket! The PDF below will help you navigate

Creating Ariba Tickets

How did my Standard account become an Enterprise account?

This could have happened a few different ways:

  • The “Upgrade to Enterprise” button may have been clicked in error
  • Document quantity or value thresholds may have been reached
  • Mysterious circumstances unknown to humanity…

 
In any case, all hope is not lost. The link below includes the steps necessary to downgrade your account.

Downgrade Instructions

Current Purchase Order Terms & Conditions from Rich Products Corporation

Download PDF

Current Purchase Order Terms & Conditions from f’Real

Download PDF

Supplier Diversity Policy 2024 From Rich Products Corporation

Download PDF